FAQ & SAFETY
Questions, answered.
Ordering
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What can I buy on Bubzo?
Two things. A Mystery Pack, where we pick the Bubzos for you. Or a Build Your Pack order, where you pick. That's it.
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Is there a minimum order?
No. A single Bubzo is £3.89. From 5 Bubzos, the price drops. The more you build, the better the price.
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Can I mix series in a single pack?
Yes. As new series land, the Builder lets you mix them freely. Paws, Wild and Select can all live in the same pack.
Shipping
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When do I get free shipping?
Orders over £40 ship free on Standard. Express drops to £3.49.
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Which carriers do you use?
Evri Tracked, Royal Mail Tracked 48, and Royal Mail Tracked 24 for Express. Every order is tracked.
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How long does delivery take?
Tracked 48 arrives in 2 to 3 business days. Tracked 24 is next-day from dispatch. Evri Tracked is 2 to 5 working days.
Returns
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Can I return or exchange a Bubzo?
Yes. You have 30 days from delivery to let us know you want to return an order. Email support@bubzo.co.uk to start a return.
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What if my order arrives damaged?
Send a photo to support@bubzo.co.uk within 7 days. We'll replace the affected Bubzos. No charge.
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Can I cancel after ordering?
Yes, as long as we haven't dispatched yet. After dispatch, it counts as a return.
Safety
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Are they safe for young children?
There are small parts. Not suitable for children under 3. The warning is printed on every pack.
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What are they made of?
3D-printed from plant-based materials. Rigid, durable, and made to be collected, posed and carried around.
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Are they waterproof?
Splash-proof. A rinse or a splash is no problem. Keep them out of direct sunlight and away from strong heat, like a hot car or the dishwasher, as they can warp.
The Bubzos
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How big are they?
Pocket-sized. Small enough to carry anywhere, big enough to notice. Built to pose, collect and display.
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Are they flexible or rigid?
Fully articulated. The joints move. Not soft rubber. Think poseable figure, not squeeze toy.
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What series are available?
The Paws Series is live now. Wild Series and Bubzo Select are coming soon. New drops land regularly.
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Can I choose which Bubzos I get in a Mystery Pack?
No. Packs are sealed and picked entirely at random from the designs in the series. Every design has an equal chance and duplicates can happen. If you want to choose exactly what you get, the Builder is for you.
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Choking hazard.
Small parts. Not suitable for children under 3. Keep out of reach. Adult supervision recommended.