FAQ & SAFETY

Questions, answered.

Ordering

  • What can I buy on Bubzo?

    Two things. A Mystery Pack, where we pick the Bubzos for you. Or a Build Your Pack order, where you pick. That's it.

  • Is there a minimum order?

    No. A single Bubzo is £3.89. From 5 Bubzos, the price drops. The more you build, the better the price.

  • Can I mix series in a single pack?

    Yes. As new series land, the Builder lets you mix them freely. Paws, Wild and Select can all live in the same pack.

Shipping

  • When do I get free shipping?

    Orders over £40 ship free on Standard. Express drops to £3.49.

  • Which carriers do you use?

    Evri Tracked, Royal Mail Tracked 48, and Royal Mail Tracked 24 for Express. Every order is tracked.

  • How long does delivery take?

    Tracked 48 arrives in 2 to 3 business days. Tracked 24 is next-day from dispatch. Evri Tracked is 2 to 5 working days.

Returns

  • Can I return or exchange a Bubzo?

    Yes. Within 14 days of delivery, as long as the Bubzo is unopened and in original packaging. Email support@bubzo.co.uk to start a return.

  • What if my order arrives damaged?

    Send a photo to support@bubzo.co.uk within 7 days. We'll replace the affected Bubzos. No charge.

  • Can I cancel after ordering?

    Yes, as long as we haven't dispatched yet. After dispatch, it counts as a return.

Safety

  • Are they safe for young children?

    There are small parts. Not suitable for children under 3. The warning is printed on every pack.

  • What are they made of?

    3D-printed from plant-based materials. Rigid, durable, and made to be collected, posed and carried around.

  • Are they waterproof?

    Yes. Splash about in the bath or shower, no problem. Just keep them out of direct sunlight and away from strong heat, like a hot car or the dishwasher, as they can warp.

The Bubzos

  • How big are they?

    Pocket-sized. Small enough to carry anywhere, big enough to notice. Built to pose, collect and display.

  • Are they flexible or rigid?

    Fully articulated. The joints move. Not soft rubber. Think poseable figure, not squeeze toy.

  • What series are available?

    The Paws Series is live now. Wild Series and Bubzo Select are coming soon. New drops land regularly.

  • Can I choose which Bubzos I get in a Mystery Pack?

    No. That's the point of a Mystery Pack. If you want to choose exactly what you get, the Builder is for you.

  • Choking hazard.

    Small parts. Not suitable for children under 3. Keep out of reach. Adult supervision recommended.