Terms of service

Terms of Service

Last updated: 5 June 2026

These Terms of Service apply to your use of bubzo.co.uk and to any purchase you make from Bubzo Ltd. By using our website or placing an order, you agree to these terms.

1. About us

Bubzo Ltd, Oxford, United Kingdom. Email: info@bubzo.co.uk. Our postal address is available on request.

2. Using our website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or accessibility of the site. Purchases must be made by an adult aged 18 or over.

We may update, suspend, or change any part of the website at any time where reasonably necessary.

3. Products and product information

We aim to describe and display our products as accurately as possible. However, slight differences in colour, finish, or appearance may occur due to screen settings, materials, production variation, or photography.

Product availability is subject to stock and may change without notice.

Mystery Pack products are sold as surprise assortments. Duplicates may happen, and specific rarities or variants are not guaranteed unless expressly stated.

4. Prices and payment

All prices shown on our website are listed in GBP unless stated otherwise.

We reserve the right to change prices, product availability, promotional offers, and shipping charges at any time before you place an order.

Payment must be completed in full before an order is dispatched.

5. Order acceptance

After you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:

  • a product is unavailable
  • there is a pricing or listing error
  • we suspect fraud or misuse
  • we cannot verify payment or delivery information

If we cancel an order after payment has been taken, we will refund the relevant amount.

6. Shipping and delivery

Shipping times are estimates unless expressly stated otherwise. Delays can happen due to carrier issues, seasonal demand, address problems, or events outside our control.

Please check our Shipping Policy for current delivery options, charges, and processing information.

7. Returns and refunds

Please check our Refund Policy for full details on cancellations, returns, and refunds.

Nothing in these terms limits your statutory rights.

8. Intellectual property

All content on this website, including text, product names, branding, logos, graphics, photos, layout, and design elements, is owned by or licensed to Bubzo Ltd and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or exploit any part of this website or its content without our prior written permission.

9. User content and reviews

If you submit a review, photo, video, message, or other content to us, you confirm that:

  • you have the right to share it
  • it does not infringe the rights of others
  • it is not unlawful, abusive, misleading, or offensive

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and share that content for customer service, website content, social proof, and marketing purposes, unless you ask us not to use it for marketing.

10. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, we are not liable for indirect or consequential losses that were not reasonably foreseeable at the time of purchase.

11. External links and third-party services

Our website may link to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties.

12. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data.

13. Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be posted on this page with the updated date.

14. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom.

15. Contact

If you have any question about these terms, contact us at info@bubzo.co.uk.